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All of JJPI's outpatient programs are open for both in-person (onsite) services and telehealth (virtual) services. New participants should talk to intake staff and/or their assigned intake evaluator about their preference for receiving on-site or telehealth services. JJPI is classified by the City of Philadelphia Department of Public Health as a healthcare facility. We will therefore continue to implement best practice COVID-19 safety guidelines in accordance with the City of Philadelphia's regulations, including self-screening for COVID-19 exposure/symptoms, mask wearing for all, and social distancing.
Emergencies: If you are experiencing a mental health emergency, please call the Philadelphia Department of Behavioral Health and Intellectual Disability Services' crisis line at 215-685-6440 (available 24 hours per day) or visit this website for more options.
To Contact Specific JJPI Staff: If you would like to reach your assigned clinician, please call their regular telephone extension or google voice number. They will be checking their messages remotely on those days they are not working onsite. If you cannot reach them, you can leave a message at either of JJPI’s main telephone numbers (see instructions below). Additional contact information is available for intake, medical records, and other departments on the Contact Us page. After hours and on weekends, JJPI has a supervisor on-call to respond to emergency/crisis calls received at our two main numbers. If you are not yet assigned a clinician or have not been able to reach your clinician, please follow the instructions below for leaving a voicemail message on JJPI's main voicemail inbox.
Leaving a Voicemail Message on Our Main Voicemail Inbox: To leave a message on JJPI's main voicemail inbox, follow these steps: 1) call either of JJPI's main telephone numbers: 215-665-8670 for the Safety & Responsibility Program or 215-701-1560 for the Survivor Services Program, 2) either press "1" when the main greeting starts or stay on the line until the greeting is finished, 3) You will then be transferred to the general voicemail mailbox, where you can leave a message. All voicemail messages are checked regularly during regular business hours and are forwarded to the appropriate JJPI staff person for follow-up.
